Hi all, Since a day or two my Zendesk keeps crashing / not responding every few minutes. Unable to do anything now basically. In the bottom left corner I see the message from chrome 'waiting for pubsub-shard2-3-4.zendesk.com', as it is trying to connect to zendesk.com but it can't. I also get the error message from Chrome (see below screenshot).
Already tried updating all software on the iMac, disabling all plugins in chrome one by one, etc. Still issue has not been resolved. Has anyone experienced this before? What else can I try to resolve the issue?
Part 1: Google Chrome Not Loading Pages on Mobile Most users who have run into such a headache are using an Android, Samsung or iPhone X/8/7/6. Actually, compared to Windows and Mac, it's easier to get this trouble resolved on mobile phones.
Hi Patrick (and others as I suspect all will want to know this), Thanks for reaching out on this. This is an issue of which we're aware, and there's an ongoing problem ticket tracking this which has developer attention as we speak (as we type?). If you'd like to be informed when they've resolved this problem, I will make a note to update this thread when it's been resolved. For even faster notification, please reach out to and mention that you believe your account is affected by the issue from Problem Ticket 3468338. Our support team will ask a few confirming questions to verify that this is actually the issue you're experiencing and not something with similar symptoms. If you experience something you believe to be a bug in the future, please don't hesitate to contact our Support team directly at - that'll be the fastest way to get help. Hi Nils, Jessie.
![Mac screen crashing when on chrome for too long island Mac screen crashing when on chrome for too long island](/uploads/1/2/5/4/125430431/840905816.png)
Thanks for your help. I tried many things but still not working in Chrome. For now I'll be using Safari for Zendesk (no issues there), however issue is still not resolved for Chrome and I really need it to work in Chrome. I tried the following:.
Disabled plugins one by one. Deleting all cookies/history etc from chrome.
Reinstall Chrome. Updating all software on iMac One thing I noticed though: it only seems to crash when going to or being in the ' reporting overview'. All other tabs work fine and it does not crash unless I go to reporting overview. If there is anything else I can try, please let me know. I've been experiencing this same issue as well. I first started noticing it about a month ago when I would try to open reports.
Toggling the 'Reporting period' drop-down and selecting a different range seemed to be causing the issue at first, but now it seems like just sitting on the reporting page locks the page up. I have the Zendesk page pinned in Chrome Version 65.0.3325.181 (Official Build) (64-bit), so I have to un-pin it and close the tab to navigate away from the page.
I noticed today that this also seems to be happening from the 'New and Open' ticket view randomly. When it locked up today I noticed that the browser had the URL address listed below at the bottom, left-hand corner of the screen: pubsub-shard2-4-1.zendesk.com. I also appear to be having a similar issue when creating articles using Guide. It appears to happen for me after dropping in an image.
This has occurred multiple times for me. When the issue occurs I can still save the article I'm working on and I can change the article title but cannot scroll the article or interact with content in the article. Thus a not pretty work around is saving article and refreshing the browser. In Chrome console I see the following.
Let me know if I should submit a separate ticket for this one. I appear able to reproduce it consistently.